Privacy Policy

Effective Date: January 17, 2026

1. Information We Collect

• Phone number for OTP authentication.
• User-uploaded images, videos, issue descriptions, posts, and comments.
• Location selected by users for civic issue reporting.
• Device, diagnostics, usage, and security-related information.
• Chat messages and account activity required to operate platform features.

2. How We Use Information

• Authenticate users and secure accounts.
• Display civic issues and related public content.
• Support repost and visibility reset functionality.
• Detect spam, abuse, fraud, and policy violations.
• Comply with legal and platform safety obligations.

3. Public Issue Visibility

Issues may appear publicly on the map for a limited period. Reposting may reset visibility according to app rules.

4. Intermediary Status

CIVXO operates as a user-generated content platform. CIVXO does not create user posts and may act on valid takedown requests or lawful orders where required.

5. Content Moderation

We may remove content that violates law, contains defamation, incites violence, reveals private information, harasses people, includes explicit material, or otherwise creates safety risk.

6. Data Sharing

We do not sell personal data. Data may be shared when required by law, lawful authority, security investigation, or essential platform services.

7. Data Retention

Some content and logs may be retained for moderation, compliance, investigation, backup, and security purposes even after visibility ends.

8. Account Deletion

Users may request deletion through the Account Deletion page.

9. Grievance / Contact

Email: rohit.kujur@outlook.com
Response target: within 15 days where applicable.

10. Changes to this Policy

This policy may be updated periodically. Continued use of CIVXO after updates means acceptance of the revised policy.